Product and money return policies www.martis.us 

11. Right to withdraw from the purchase and sale agreement, procedure for returning and exchanging goods

11.1. Right to withdraw from the purchase and sale agreement

11.1.1. The Buyer has the right to withdraw from the purchase and sale agreement within 14 (fourteen) days without giving a reason and notifying the Seller thereof. The Buyer cannot exercise this right after concluding one of the contracts listed in Part 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer shall notify the Seller of the withdrawal from the purchase and sale agreement byby providing a clear statement setting out his decision to withdraw from the contract. The notice of withdrawal from the contract shall be sent by e-mail to adastragroup@gmail.com. Upon receipt of the Buyer's notice, the Seller shall immediately send a confirmation of receipt of the notice.

11.1.3. The 14 (fourteen) day period provided for exercising the right of withdrawal from the purchase and sale contract shall be calculated as follows: a. when the purchase and sale contract is concluded, - from the day on which the Buyer or a person indicated by him, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, - from the day on which the Buyer or a person indicated by him, other than the carrier, receives the last product; c. if the goods are delivered in different batches or parts, - from the day on which the Buyer or a person indicated by him, other than the carrier, receives the last batch or part; d. if a contract is concluded for the regular delivery of goods within a specified period, - from the day on which the Buyer or a person indicated by him, except for the carrier, receives the first goods.

11.1.4. If the Buyer has withdrawn from the purchase and sale contract before the goods have been delivered to him, the Seller shall formalize such withdrawal by the Buyer as a rejection of the order and shall inform the Buyer accordingly at the e-mail address specified by him.

11.1.5. If the Buyer has withdrawn from the purchase and sale contract after the goods have already been delivered or he has collected them, the provisions set out in paragraph 11.6 of the Rules shall apply.

11.2. Additional money-back guarantee applied by the Seller

11.2.1. After 14 (fourteen) but not later than 30 (thirty) days from the date of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided to the Buyer by the Seller, if all returned goods have authentic labels, protective bags and original packaging, the disposable packaging of the goods is not damaged, i.e. the goods have not lost the appearance in which they were sold.

11.2.2. The Buyer must notify the Buyer of his intention to use this guarantee within 30 (thirty) calendar days from the date of transfer of the goods to the Buyer. The notification is sent by e-mail to pagalba@pigu.lt, the notification must indicate the returned goods.

11.2.3. If the notification is made within 14 (fourteen) calendar days from the date of transfer of the goods to the Buyer, the provisions of clause 11.1 of the Rules apply.

11.2.4. If the notification is made after the expiry of the 14 (fourteen) calendar day period, but no later than 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks associated with the return of the goods. In all cases, the goods must be returned to Pigu.lt within the 30 (thirty) calendar day period calculated from the date of delivery or collection of the goods.

11.2.5. The Seller's additional money-back guarantee cannot be used if the following goods are ordered:

11.2.5.1. gift vouchers;

11.2.5.2. packaged goods that have been unpacked after delivery and which are not suitable for return due to health or hygiene reasons;

11.2.5.5. goods that were manufactured according to the Buyer's individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer after their delivery due to loss (loss) of commercial properties, are perishable or their validity period is expiring;

11.2.6. The procedure for returning goods and money is provided for in clause 11.6 of the Rules.

11.3. Rules for exchanging and returning goods of suitable quality

11.3.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the date of transfer of the goods to him. If a price difference arises when exchanging the goods, the Buyer must settle with the Seller according to the recalculated prices. The Buyer's notification of the desire to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail to adastragroup@gmail.com

11.3.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods are exchanged and returned in accordance with the "Retail Trade Rules" approved by the Government of the Republic of Lithuania on July 22, 2014, Resolution No. 738. Within the period specified in clause 11.3.1 of the Rules, the Buyer has the right to exchange and return all goods that do not fall into the following list:

11.3.2.1. tobacco and tobacco products;

11.3.2.2. perfumery, cosmetics and toilet preparations;

11.3.2.3. photographic and cinematographic goods;

11.3.2.4. printed books, reproductions and other printing industry products;

11.3.2.5. fabrics;

11.3.2.6. carpet flooring, except for carpets and rugs;

11.3.2.7. knitted men's, boys', women's or girls' underwear;

11.3.2.8. babies' garments;

11.3.2.9. tights, stockings, socks and similar articles;

11.3.2.10. sewn men's, boys', women's or girls' underwearshirts, nightgowns, pyjamas and similar articles;

11.3.2.11. brassieres, girdles, corsets and similar articles;

11.3.2.12. pearls, precious stones, precious metals and articles thereof, except imitation jewellery;

11.3.2.13. machinery and mechanical appliances;

11.3.2.14. electrical machinery and equipment, sound recording and reproducing apparatus and television image and sound recording and reproducing apparatus;

11.3.2.15. land vehicles

11.3.2.16. ships, boats and floating structures

11.3.2.17. optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;

11.3.2.18. watches;

11.3.2.19. musical instruments;

11.3.2.20. weapons and ammunition;

11.3.2.21. furniture, bedding, lighting;

11.3.2.22. toys, games, except for sports and fishing equipment;

11.3.2.23. works of art, collectibles and antiques;

11.3.2.24. plants, animals and food products of appropriate quality;

11.3.2.25. weighed and measured goods, which at the request of the consumer have been specially prepared, cut, sliced ​​and the like.

11.3.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only of the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a suitable product for replacement, he shall return the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the Buyer's desire to exercise this right, and if the Product is not returned to the Seller by the Buyer, the term provided for in this clause shall be calculated from the date of return of the Product to the Seller.

11.3.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.3.5. The procedure for returning goods and money is provided for in clause 11.6 of the Rules.

11.4. Rules for exchanging and returning goods of inadequate quality

11.4.1. Defects in the sold goods shall be eliminated, poor-quality goods shall be replaced, returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.

11.4.2. If the Buyer has purchased goods of inadequate quality and has noted this in the document of transfer and acceptance of the goods (if not noted, the provisions of clause 11.3 of the Rules shall apply) or the inadequate quality of the goods is manifested by a manufacturing defect that existed at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his own discretion, may demand:

11.4.2.1. that the Seller eliminate the defects of the goods free of charge within a reasonable period of time, if the defects can be eliminated;

11.4.2.2. that the purchase price be reduced accordingly;

11.4.2.3. that the goods be replaced with an analogous good of adequate quality, except in cases where the defects are minor or they arose due to the fault of the Buyer;

11.4.2.4. refund the paid price and withdraw from the purchase and sale agreement, when the sale of goods of inadequate quality is a fundamental breach of the order.

11.4.3. The Buyer may choose only one of the remedies provided for in clause 11.4.2 of the Rules. The Buyer must declare his choice by returning the goods. If the Buyer has chosen the method provided for in clause 11.4.2, the Seller is unable to implement it, the Seller offers an alternative method provided for in clause 11.4.2. The Buyer does not have the right to change the chosen remedy. The Buyer does not have the right to terminate the purchase and sale agreement if the defect in the goods is minor.

11.4.4. In order for the Buyer to return the goods, the following conditions must be met:

11.4.4.1. notify the Seller by e-mail adastragroup@gmail.com, the notification must specify the goods to be returned;

11.4.4.2. provide a document of purchase of the goods, a warranty card (if it was issued);

11.4.4.3. submit a free-form application.

11.4.5. The Buyer may exercise the right to return goods of inadequate quality within 14 (fourteen) calendar days from the date of delivery of the goods to him.

11.4.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning the goods established in the Rules.

11.4.7. The Buyer must pay for the delivery costs of the goods and the costs of returning the goods, and the Seller, if convinced that the goods were returned due to inadequate quality, must refund the delivery and return costs incurred by the Buyer to the Seller, except for the exceptions provided for in the Rules. When returning the goods, clause 11.6 of the Rules shall be followed.

11.4.8. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned to the Seller by the Buyer, the term provided for in this clause is calculated from the date of return of the Goods to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, except in cases where the Buyer and the Seller agree otherwise.

11.4.9. Money is not returned for those goods that were intentionally or due to negligenceo damaged (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules for the use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose.

11.4.10. Separate rules for returning goods of inadequate quality may be provided for in the warranty certificates (guarantees) provided with them.

11.5. Exchange and return of goods in case of delivery of the wrong goods

11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) business days, inform the Seller about this by e-mail adastragroup@gmail.com or by calling the phone number +370 60408377. The Seller undertakes to collect such goods at its own expense and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he shall return the money paid for the goods to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of withdrawal from the contract, and if the Goods are not returned to the Seller by the Buyer, the period provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By approving these Rules, the Buyer agrees that the money shall be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.5.2. The procedure for returning goods and money is provided for in clause 11.6 of the Rules

11.6. Procedure for returning goods and money

11.6.2. The Buyer may exercise the right to return the goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or have not significantly changed their appearance, and they have not been used. All returned goods must have authentic labels, protective bags and original packaging.

11.6.3. All gifts that were presented together with the purchased goods must be returned at the same time.

11.6.4. When returning the goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. The Seller will not refund money for goods that were damaged during shipping. The Seller is not responsible for parcels that were sent improperly packaged, with an incorrect address, as well as if the parcels were lost or damaged during shipping.

11.6.5. If the Buyer has purchased a set of goods from martis.us, he must return the entire set of goods to the Seller, i.e. the Buyer has the rights provided for the return of goods only in relation to all goods in the set. In the event that at least one of the goods in the set does not meet the requirements provided for in clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the entire set of goods returned.

11.6.6. The Buyer, having exercised the rights provided for in clauses 11.1-11.5 of the Rules, must fulfill the requirements provided for in the Rules for the return of goods and follow the procedure provided for in them.

11.6.8. If the Seller delivered the goods to the Buyer's home and there is no possibility of returning them, the Seller must collect the goods from the Buyer at its own expense.

11.6.9. If the Buyer has exercised the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money shall be returned to him within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the goods have not been returned to the Seller by the Buyer, the term provided for in this clause shall be calculated from the date of return of the goods to the Seller. If the Buyer has exercised the additional money-back guarantee, a 30 (thirty) calendar day money-back term shall apply to him, calculated from the date of return of the goods to the Seller.

11.6.10. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, except in cases where the Buyer and the Seller agree otherwise.

11.6.11. Upon exercising the rights set forth in clauses 11.1.-11.3 of the Rules, the Buyer shall be refunded: the price of the goods, the administrative fee, if applicable, the delivery costs of the goods. Upon exercising the rights set forth in clauses 11.4-11.5 of the Rules, the Buyer shall be refunded: the price of the goods, the administrative fee, if applicable, the delivery costs of the goods, the costs of returning the goods.

11.6.12. The delivery costs of the goods shall not be refunded if the Buyer has chosen a method of delivery other than the cheapest method offered by the Seller.

11.6.13. The Seller has the right not to refund the amounts paid by the Consumer until the goods have been returned to the Seller and checked for compliance with clause 11.6.2 of the Rules.

11.6.14. If a price difference arises when exchanging goods, the Buyer must settle with the Seller based on the recalculated prices.